Complaints Procedure

Complaints Procedure

At Barnham Optical Ltd trading as Barnham Opticians, we aim to provide the highest standard of care and customer service.

If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can investigate and resolve the issue promptly.

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How to Make a Complaint

Complaints may be made:

• In person
• By telephone
• By email
• In writing

Please provide:

• Your name and contact details
• Details of your complaint
• Relevant dates or appointment information where applicable

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Contact Details

Barnham Opticians
64 Barnham Road
Barnham
Bognor Regis
West Sussex
PO22 0ES

enquiries@barnhamopticians.co.uk

01243554091

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Complaint Handling Process

We will:

1. Acknowledge your complaint within 5 working days
2. Investigate the matter thoroughly
3. Respond as promptly as possible
4. Aim to provide a full response within 20 working days

If additional time is required, we will keep you informed.

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NHS Complaints

If your complaint relates to NHS services, you may also contact the relevant NHS complaints service or local Integrated Care Board (ICB).

https://www.surreysussex.icb.nhs.uk/

Email: sxicb.thankyou@nhs.net

Or

Optical Consumer Complaints Service

Email: enquiries@opticalcomplaints.co.uk

You may also contact:

Parliamentary and Health Service Ombudsman

if you remain dissatisfied after the complaints process has been completed.

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Confidentiality

All complaints are handled confidentially and in accordance with UK GDPR and healthcare confidentiality obligations.

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Last updated: May 2026